Terms of Service

§1Preamble

These Terms of Service (hereinafter the "Terms") govern access to the online platform Plaany, available at plaany.com, and to its associated mobile apps (hereinafter the "Platform"). The Platform is published by the person named in the Legal Notice, until the company that will operate it is incorporated.

Plaany is a reverse marketplace: event planners (hereinafter "Planners") post their project and receive priced offers from professional service providers (hereinafter "Providers"), in Belgium.

By creating an account or using the Platform, the user acknowledges having read, understood and accepted these Terms. A user who does not agree with all or part of these Terms must not use the Platform.

The Cancellation and Refund Policy forms an integral part of these Terms. The processing of personal data is described in the Privacy Policy.

§2Definitions

Platform

The Plaany online service (site, apps, interfaces).

User

Any person holding a Plaany account.

Planner

User who publishes an event project and receives offers.

Provider

Professional (photographer, DJ, caterer, venue, etc.) whose identity and bank account have been verified by Stripe, who sends offers and performs services.

Offer

Firm, priced proposal sent by a Provider in response to a project.

Contract

Agreement entered into between the Planner and the Provider when the Planner accepts and pays for an Offer.

Deposit

Part of the price (0%, 20% or 30%, chosen by the Provider in their Offer) paid to the Provider as soon as payment is made.

Balance

Rest of the price, held on Plaany's Stripe account and then paid to the Provider two days after the event date, unless it is blocked because a problem has been reported.

Commission

Plaany's fee, paid by the Provider on each service paid through the Platform.

§3Eligibility

The Platform is reserved for natural persons of legal age (18 or over) with legal capacity, and for duly represented legal entities, resident or established in the European Union.

To register as a Provider, a person must carry on a declared professional activity (as a company or self-employed, as a main or secondary activity), be established in Belgium, France or the Netherlands, and have their identity and bank account verified by Stripe. Without this verification, no Offer can be sent.

Plaany may refuse a registration or suspend an account that does not comply with these Terms. The decision is reasoned and sent by email; the user can challenge it by replying to that email.

§4User account

4.1. Creation

Registration is free, with an email address and a password, or with a Google or Apple account.

4.2. Dual role

A single account can be both Planner and Provider, with a view switch in the menu.

4.3. Security

The user is responsible for keeping their login details confidential. Two-factor authentication (an authenticator app or a code sent by email) is strongly recommended, especially for Providers. Any fraudulent use must be reported without delay to hello@plaany.com.

4.4. Accuracy of information

The user provides accurate, complete and up-to-date information: identity, contact details and, for Providers, professional status and the information requested by Stripe.

4.5. Account deletion

The user can delete their account at any time from their profile, except while an accepted service is still to come or a payment is in progress. What is kept after deletion is described in the Privacy Policy.

§5Services

5.1. For Planners

• Free posting of an event project (date, location, number of guests, indicative budget, services needed).
• Receiving priced Offers from Providers.
• Messaging with each Provider.
• Secure payment through Stripe.
• Event follow-up and a review after the service.

5.2. For Providers

• Public profile (introduction, portfolio, service areas).
• Access to the job board of published events, with filters (services, date, distance, budget).
• Sending structured Offers, with a choice of deposit.
• Automatic payouts: the deposit as soon as the Planner pays, the balance two days after the event.

5.3. Ranking of Offers

On the website, the Offers a Planner receives are shown from newest to oldest; in the mobile app, pending Offers are listed per service from cheapest to most expensive, followed by the others by date. The job board can be sorted by distance, budget or match with the Provider's profile, with urgent replacements shown first. No paid plan changes this order. However, Offers from Providers on the Pro plan, which is paid, are visually highlighted in the Planner's list: a coloured frame and a "PRO" badge.

§6Payment

Accepting an Offer means paying for it: the Planner pays 100% of the displayed price, in euros, at the time of acceptance, and the Contract is formed as soon as payment is confirmed. An event date is required to pay. The payment is then split as follows:

The balance is paid out automatically, without any confirmation of the service, unless a problem was reported before that date (see the Cancellation Policy) or the Provider has not completed their Stripe verification.

The available payment methods (bank card, Bancontact and, depending on the device, Apple Pay or Google Pay) are shown on the payment screen. Payment is processed by Stripe Payments Europe Ltd, an institution authorised by the Central Bank of Ireland. Plaany neither sees nor stores card data.

No fees are added for the Planner: the price paid is the price of the Offer.

§7Commissions & plans

7.1. Planners

The Platform is free for Planners: posting a project, receiving Offers, messaging and paying cost nothing.

7.2. Providers

Registration and the profile are free. Plaany charges a Commission on the total amount of each service paid through the Platform; it is deducted from the balance when the balance is paid out. Its rate depends on the Provider's plan at the time of payment. No Commission is due on a cancelled service.

Free trial. Every new Provider gets the Pro plan free for 30 days, with no card and no commitment, once per account. When the trial ends, the account automatically returns to the Free plan unless the Provider subscribes. Subscribing during the trial does not forfeit the remaining days: the first payment is taken when the trial ends, unless fewer than two days remain. During the trial, the Pro plan commission applies.

The prices shown on the Plans page at the time of subscription prevail. The subscription is paid through Stripe, renews automatically at the end of each period and can be cancelled at any time, with no commitment: cancellation takes effect at the end of the paid period, with no refund for the current period. Plaany may offer a plan for a limited period, without automatic renewal. Any price increase is announced by email at least 30 days in advance.

§8General obligations

The user undertakes to:

• Provide accurate, truthful and up-to-date information.
• Comply with applicable law (commercial law, employment law, tax, safety, consumer law).
• Not publish content that is unlawful, defamatory, hateful, harassing or misleading, or that infringes the privacy of others.
• Not use the Platform for fraudulent purposes or to launder money.
• Not attempt to get around the security measures or payment through the Platform.
• Respect other users in all exchanges (messaging, reviews).

Provider-specific obligations

• Hold a regular professional status and be up to date with their tax and social security obligations.
• Issue a compliant invoice for each service (the Plaany receipt is not an invoice).
• Hold professional liability insurance suited to their activity.
• Perform the service in line with the accepted Offer and professional standards.
• Inform the Planner without delay of any difficulty likely to affect the service.

§9Published content & moderation

9.1. Users' intellectual property

Each user remains the owner of the content they publish (texts, photos, logos). By publishing it, they grant Plaany a non-exclusive, free, worldwide licence for as long as they use the Platform, limited to providing the service (display, search, moderation).

9.2. Moderation

To keep the Platform safe and prevent contact details from being exchanged before payment, automatic tools analyse:

• messages exchanged before an Offer is accepted;
• the texts of Offers, event projects and profiles, each time they are saved;
• published images (profile photos, portfolio, event covers).

These tools (a word list and an artificial intelligence service from OpenAI) can hide a passage of text (contact details, profanity) or delete a prohibited image (sexual or violent content, visible contact details); the user is notified. Any other measure (removal of a review or an event, suspension, ban, freezing of a payment) is decided by a member of the Plaany team, with reasons, and communicated to the user concerned, who can challenge it by replying to the email received.

9.3. Reporting

Any user can report content or behaviour from the Platform or by email to hello@plaany.com. Plaany examines each report within 48 business hours and tells its author what action was taken.

§10Payments outside Plaany

To keep payments secure and the Platform working, it is prohibited to:

• exchange direct contact details (phone, email, address, social media) before an Offer is accepted;
• conclude off the Platform a service for which contact started on Plaany;
• encourage another user to get around payment through Plaany.

Before acceptance, contact details are automatically hidden in messaging and attachments are blocked. Once the Offer is accepted and paid, the conversation is unlocked to make organising easier. In the event of a proven breach, Plaany may suspend the account concerned and, for a Provider, charge a flat-rate compensation of €300 corresponding to the estimated loss.

§11Reviews & ratings

Only the two parties to a service paid through Plaany can review each other, once the event date has passed: the Planner rates the Provider and the Provider rates the Planner (from 1 to 5 stars, with a comment). Each party can edit their review. A cancelled service cannot be reviewed.

A review is not removed because it is negative. It may be removed if it contains unlawful or abusive language, or if it does not concern the service being reviewed, after a report and an examination by the team.

Each Provider profile shows its average rating, its number of reviews and its reliability rate (services honoured out of services accepted, over 12 months).

§12Force majeure

Neither Plaany nor the users are liable for a failure caused by force majeure within the meaning of Article 5.226 of the Belgian Civil Code: an impediment that is not attributable to them and that they could neither foresee nor avoid (for example a natural disaster or an official ban on gatherings).

How cancellations are handled in these situations is described in the Cancellation Policy.

§13Liability

13.1. Plaany's liability

Plaany undertakes to use reasonable means to keep the Platform available and working properly. Plaany is not liable for:

• the performance of services, which is the Provider's responsibility;
• damage resulting from use of the Platform contrary to these Terms;
• temporary interruptions due to maintenance or to a third-party technical provider.

Towards a Provider, Plaany's liability is limited to the amount of Commissions collected over their last six months of activity, except in the case of gross or intentional fault. Nothing in these Terms limits the rights that the law grants to consumers.

13.2. The Provider's liability

The Provider is solely responsible for performing the services they sell, in accordance with general law and their professional insurance.

§14Termination

14.1. By the user

The user can delete their account at any time, under the conditions of point 4.5. Any ongoing subscription is then cancelled.

14.2. By Plaany

Plaany may close an account after a formal notice that has gone unheeded for 14 days, or without notice in the event of fraud, identity theft, a serious breach of these Terms, a block linked to anti-money laundering rules, or a court or administrative decision. The decision is reasoned and sent by email.

§15Modifications to these Terms

Plaany may modify these Terms. Changes that affect users' rights or obligations are announced by email and in the interface at least 30 days before they take effect. A user who refuses them can delete their account before that date.

§16Governing law & mediation

These Terms are governed by Belgian law.

In the event of a dispute, the parties first seek an amicable solution. A consumer user can also refer the matter, free of charge, to:

• the Belgian Consumer Ombudsman Service: consumerombudsman.be;
• if they live in another EU country, one of the dispute resolution bodies listed by the European Commission: consumer-redress.ec.europa.eu.

Failing agreement, the courts of Brussels have jurisdiction, subject to the mandatory rules that allow a consumer to bring proceedings before the court of their place of residence.